Most homeowners genuinely intend to leave a review, but everyday distractions get in the way. Creating a thoughtful, polite 3-step sequence makes it effortless for them to share their experience.
Step 1: The Same-Day Completion Text (Hour 0)
Sent 15–30 minutes after your crew marks the job complete: “Hi [Name], thank you for having [Company] out today! We hope your new [Service] looks great. If you have 30 seconds, sharing a quick review on Google helps our local crew tremendously: [Direct Review Link]”
Step 2: The Photo Attachment Follow-up (Day 2)
Sent 48 hours later, including the finished photos: “Hi [Name], here are the completed photos from your project for your home records! If you haven’t had a chance to share your feedback yet, we’d love your review: [Link]”
Step 3: The Final Courtesy Check-in (Day 7)
A final gentle message: “Hi [Name], just checking in to make sure everything is performing perfectly with your [Service]. Have a great weekend!”