01
Connect your Google Business Profile
- Go to Automations → Reviews and paste your Google Business Review link.
- Set the automated trigger: e.g. 2 hours after a job is marked Completed.
- Choose your Review Invitation Mode.
02
Understand review invitation modes
- Direct-to-Google Mode: Sends customers straight to your official Google Business Profile review page, with no private feedback step.
- 2-Step Feedback Page (neutral routing): Offers every customer the same two choices, submitting a public review on Google or sending a private feedback note to your office. An optional star rating never changes which choices appear, and invitations are never filtered or suppressed based on ratings or perceived satisfaction.
- Link Visits vs. Published Reviews: Dashboard analytics track confirmed clicks to your review link; external platforms do not report through API whether a visitor finalized a public review.
Completion check
Confirm before moving on
Use these checks to make sure the dashboard and the real-world workflow agree.
- Google Business Review link is verified in Automations → Reviews.
- Preferred review mode (Direct-to-Google vs Private Feedback) is selected.
- Automated review requests trigger successfully upon job completion.
Troubleshooting
When the workflow doesn’t look right
Review link opens an invalid Google page.
Verify your Google Review URL in Automations → Reviews. Test the link in an incognito window.
Keep going