01
Connect your Google Business Profile
- Go to Automations → Reviews and paste your Google Business Review link.
- Set the automated trigger: e.g. 2 hours after a job is marked Completed.
- Choose your Review Routing Mode.
02
Understand the two review modes
- Direct-to-Google Mode: Sends the customer straight to your public Google review page. NOTE: In this mode, no private negative feedback is intercepted or collected; all users go directly to Google.
- Private Feedback Filter Mode: Asks the customer a 1–5 star satisfaction question first. 5-star ratings route to Google; lower ratings open a private owner feedback form.
Completion check
Confirm before moving on
Use these checks to make sure the dashboard and the real-world workflow agree.
- Google Business Review link is verified in Automations → Reviews.
- Preferred review mode (Direct-to-Google vs Private Feedback) is selected.
- Automated review requests trigger successfully upon job completion.
Troubleshooting
When the workflow doesn’t look right
Review link opens an invalid Google page.
Verify your Google Review URL in Automations → Reviews. Test the link in an incognito window.
Keep going