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Chapter 7 · Guide 7.2

Configure appointment reminders and arrival notices

Automate 24-hour appointment reminders, morning-of confirmation texts, and technician arrival ETAs.

5 minute readVerified August 29, 2026
OwnerOffice staff

At a glance

Use this guide when

Automating appointment confirmations, day-before reminders, and technician "On My Way" notifications.

Best practice

Include arrival windows and company contact details in all automated reminder templates.

Watch for

Failing to include clear arrival windows leads to homeowner confusion and missed appointments.

01

Set reminder delivery cadences

  1. Enable 24-hour reminder texts: Sends an automated confirmation SMS the day before scheduled work.
  2. Enable 2-hour reminder texts: Reminds the client to clear work areas and secure pets.
  3. Configure the technician "On My Way" button template.
02

Customize reminder copy

Insert dynamic tags like {customer_name}, {technician_name}, {arrival_window}, and {company_phone} into your templates.

Completion check

Confirm before moving on

Use these checks to make sure the dashboard and the real-world workflow agree.

  • 24-hour and 2-hour automated appointment reminders are enabled.
  • Technician "On My Way" button template is configured with dynamic tags.
  • Customer replies to reminders route directly into the Messages inbox.

Troubleshooting

When the workflow doesn’t look right

Customer texted back to reschedule after a reminder.

Customer replies appear immediately in your Messages inbox for fast office rescheduling.

Keep going

Related guides

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Configure appointment reminders and arrival notices | Dashboard User Manual · Let's Get Quoted