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Chapter 4 · Guide 4.3

Set up business texting and carrier registration

Configure your dedicated business texting number, 10DLC registration, and brand verification.

6 minute readVerified August 29, 2026
Owner

At a glance

Use this guide when

Registering a dedicated business number, completing 10DLC brand compliance, or activating SMS messaging.

Best practice

Ensure company legal name matches IRS documentation exactly to expedite carrier verification.

Watch for

Operating without verified 10DLC registration risks carrier message filtering and delivery failures.

01

Choose dedicated number vs shared platform number

  • Dedicated Business Number: Provides an exclusive local phone number dedicated to your company for all inbound/outbound calls and texts.
  • Shared Platform Number: Provided on starting tiers with automated prefixing to identify your company to homeowners.
02

Complete 10DLC carrier brand registration

  1. Go to Settings → Business and verify your legal business name matches your official IRS EIN documentation exactly.
  2. Submit your physical business address and authorized contact representative.
  3. Carrier review typically completes within 2 to 24 hours.

Completion check

Confirm before moving on

Use these checks to make sure the dashboard and the real-world workflow agree.

  • Legal business name, address, and EIN are verified in Settings → Business.
  • 10DLC carrier registration is approved and active.
  • Test SMS sent from the dashboard delivers successfully to a mobile phone.

Troubleshooting

When the workflow doesn’t look right

10DLC carrier registration was rejected.

Check that your legal business name and EIN in Settings match IRS records with exact spelling and punctuation.

Keep going

Related guides

Work the two-way customer text inboxManage two-way SMS conversations, photo messages, and understand the carrier STOP opt-out invariant.Set up your own dispatch and lead text alertsRoute urgent new leads, customer replies, and field updates directly to your mobile phone.Set up your business profile and locationsConfigure public contact details, brand identity, service areas, and multi-location addresses.
Set up business texting and carrier registration | Dashboard User Manual · Let's Get Quoted