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Chapter 8 · Guide 8.3

Configure online booking and service windows

Open self-service booking slots, buffer times, and appointment availability on your website.

6 minute readVerified August 29, 2026
OwnerOffice staff

At a glance

Use this guide when

Opening self-service appointment scheduling, configuring arrival windows, and setting lead-time buffers.

Best practice

Set a minimum 4-hour advance booking buffer to prevent same-hour unexpected dispatch conflicts.

Watch for

Ensure technician calendar capacity is configured to prevent accidental overbooking.

01

Set up booking windows and technician availability

  1. Go to Website Builder → Online Booking.
  2. Configure bookable time windows (e.g. 8:00 AM–11:00 AM, 1:00 PM–4:00 PM).
  3. Set booking buffer times (e.g. minimum 4-hour advance notice).
  4. Specify which services allow direct booking versus estimate consultation requests.
02

Prevent overbooking

The booking engine automatically checks technician calendars and suppresses slots when capacity is full.

Completion check

Confirm before moving on

Use these checks to make sure the dashboard and the real-world workflow agree.

  • Bookable service categories and arrival windows are configured.
  • Advance notice buffer times prevent last-minute schedule conflicts.
  • Online booking widget allows homeowners to reserve slots on the live site.

Troubleshooting

When the workflow doesn’t look right

Customers cannot see available slots for tomorrow.

Check your minimum advance notice buffer in booking settings.

Keep going

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Configure online booking and service windows | Dashboard User Manual · Let's Get Quoted