Dispatch Synchronization Guide
When an approved quote or emergency service call is not showing on a technician's phone calendar:
- Assigned Truck Filter: Verify the job has an assigned technician in the Crew & Equipment dropdown. Unassigned jobs appear in the Unscheduled Queue on the left sidebar.
- Confirmed Deposit Requirement: If your job setting requires a deposit before dispatch, the job remains in Pending Approval until Stripe confirms payment.
- Timezone Alignment: Check that your company operating timezone in Settings > Business profile matches your local service territory.