10DLC Carrier Brand Approval Workflow
US telecom regulations require all business texting to be verified under 10DLC (10-Digit Long Code). Here is how to unblock pending status:
- Legal Entity Name Mismatch: Your legal business name in Settings > SMS must match word-for-word with your IRS CP-575 or Form 147C letter.
- EIN Validation: Ensure your 9-digit Employer Identification Number contains no hyphens or spaces in the verification form.
- Website Privacy Policy: Carriers require a visible SMS opt-in privacy clause. If you use our website builder, this is hosted automatically at
/privacy.
Delivery Timelines:
Standard carrier verification completes in 2 to 24 hours. While pending, all quote notifications automatically route via priority transactional email.