01
Connect your business bank account with Stripe
- Go to Settings → Payments and click "Connect with Stripe".
- Complete the Stripe onboarding form with your legal business name, EIN, and banking routing/account numbers.
- Upon returning to the dashboard, your Stripe status will display "Connected & Active".
02
What a payment costs you: Complete fee schedule
- Platform Fee Rates by Plan: Flex plan is 125 bps (1.25%), Solo plan is 50 bps (0.50%), Growth plan is 25 bps (0.25%), and Scale plan is 10 bps (0.10%).
- Stripe Processing Fee: Stripe charges a separate standard processing fee (typically 2.9% + $0.30 per card transaction) directly to your connected account.
- Platform Fee Basis: The platform fee is calculated on the discount-adjusted eligible service subtotal. Sales tax and customer tips are strictly excluded from the platform fee basis.
- Fee Rate Locking: The platform fee rate locks at checkout session creation, ensuring rate stability for each specific transaction.
03
Reconciling your three balances
To reconcile payouts, compare: (1) Invoice Gross Amount paid by customer, minus (2) Platform Application Fee and Stripe processing fee, equals (3) Net Payout transferred to your checking account on a standard 2-business-day rolling schedule.
Completion check
Confirm before moving on
Use these checks to make sure the dashboard and the real-world workflow agree.
- Stripe Connect account is connected with active payout status.
- Platform fee rates and separate Stripe processing fees are understood.
- Test card transaction processes and displays in the Payments ledger.
Troubleshooting
When the workflow doesn’t look right
First customer payment has not reached bank account.
Stripe applies an initial 7-14 business day verification period for newly connected accounts. Subsequent transfers occur on a 2-day rolling window.
Stripe onboarding shows restricted.
Open Settings → Payments to review requested ID verification documents in the Stripe Express portal.
Keep going