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Chapter 9 · Guide 9.6

Cancel your plan or delete your account

Understand the critical difference between cancelling your subscription and permanently deleting your account.

6 minute readVerified August 29, 2026
Owner

At a glance

Use this guide when

Deciding whether to pause/cancel a monthly subscription or permanently delete an entire business account.

Best practice

Choose Cancel Plan to pause renewal while keeping all records safely preserved and resumable.

Watch for

Delete Account is IMMEDIATE, UNRECOVERABLE, cancels without refund, and hard-deletes all data.

01

Cancel Plan vs Delete Account: Understand the difference

  • Cancel Plan (Resumable): Cancels subscription renewal at the end of the current billing period. All client records, jobs, invoices, and settings remain safely preserved. You can resume your subscription with one click at any time.
  • Delete Account (IMMEDIATE & UNRECOVERABLE): WARNING: Account deletion cannot be undone. It immediately terminates your account, cancels billing without refund, and permanently hard-deletes all client records, jobs, quotes, timecards, and uploaded photos. This action is completely unrecoverable.
02

Recommended pre-deletion checklist

  1. Export all client, invoice, job, and timecard CSV data from Settings → Integrations & Export.
  2. Ensure all outstanding customer invoice payments have settled and transferred to your bank.
  3. Save any customer warranty records or completed job photos required for tax or legal compliance.

Completion check

Confirm before moving on

Use these checks to make sure the dashboard and the real-world workflow agree.

  • Difference between resumable plan cancellation and irreversible account deletion is understood.
  • All client records, invoices, and job files are exported to CSV prior to any deletion.
  • Outstanding Stripe payments have settled and transferred to your bank account.

Troubleshooting

When the workflow doesn’t look right

Accidentally deleted account.

Account deletion is immediate and unrecoverable. Deleted data cannot be restored. If you wish to use Let’s Get Quoted again, you must create a new account.

Plan was cancelled but you want to resume.

Go to Settings → Plan & Usage and click "Resume Plan" to restore full workspace capabilities instantly.

Keep going

Related guides

Manage your plan, usage, credits, and capacityTrack credit allowances, understand immediate plan change billing, and manage overage authorization.Export data and connect external business appsExport client, invoice, and job CSV reports, and connect QuickBooks or calendar sync tools.Manage office access, sign-in, and account securityInvite office teammates by email, manage secure sign-in methods, and remove access cleanly.Restore deleted records from Trash and review audit logsRecover accidentally deleted leads, quotes, clients, and jobs from Trash within the retention grace period and inspect tamper-evident audit history.
Cancel your plan or delete your account | Dashboard User Manual · Let's Get Quoted