Why Timing Decides 80% of Customer Reviews
Asking for a review 3 days after a job yields under 10% response rates. Sending an automated SMS review link within 20 minutes of the technician marking the work order complete generates 65%+ review submission rates while customer satisfaction is highest.
Review Request Best Practices
- Direct Deep-Link: The SMS message links directly to your Google Business Profile review dialog so homeowners do not have to search for your company.
- Personalized Signature: The automated text mentions the technician's name (e.g. "Dave loved working on your home today!") to increase emotional connection.
- Automated Review Gate: If a customer reports an issue, the system alerts the office dispatcher immediately before negative feedback is posted publicly.