Why Timing Matters for Customer Reviews
Customers are far more likely to leave a review while the job is fresh. Sending a review link soon after the technician marks the work order complete catches them while satisfaction is highest.
Review Request Best Practices
- Direct Deep-Link: The SMS message links directly to your Google Business Profile review dialog so homeowners do not have to search for your company.
- Personalized Signature: The automated text mentions the technician's name (e.g. "Dave loved working on your home today!") to increase emotional connection.
- Automated Review Gate: If a customer reports an issue, the system alerts the office dispatcher immediately before negative feedback is posted publicly.